SHOP RETURN & EXCHANGE POLICY
Thank you for shopping with us! If you are unsatisfied with your purchase you may return the item for refund or exchange within 14 days of receiving it. Items must be returned in their original condition: unworn, unwashed, not damaged and with tags attached. Returns made within 14 days of receiving your merchandise will be inspected for approval, and you will be notified once the refund/exchange has been processed. Shipping & handling charges cannot be refunded. Please allow 30 days for your return to be processed.
To return or exchange an item, please email us at firstname.lastname@example.org with the following information so we can assist you as quickly as possible:
- Telephone Number
- Order Number
- Item(s) Returning / Exchanging
- If returning: reasons for return
- Hair accessories, hats, and jewellery cannot be returned.
- Any merchandise marked “Final Sale” cannot be returned.
- All sales merchandise (including orders using discount codes) can only be returned for store credit.
If you wish to cancel an order placed online, please contact us at email@example.com. Cancellation requests will be honored if the item(s) are not yet in transit. Orders that are in transit to the shipping address specified by the customer during the online purchase will not be cancelled; the customer may then process a return for the item.